Thank you for shopping at Fakham! We strive to provide the best quality and offers on our products while ensuring the satisfaction of our valued customers. We understand that sometimes, circumstances may arise that require you to return or request a refund for your purchase. Our Return and Refund Policy is designed to provide you with a clear understanding of the terms and conditions associated with such situations.
If you are not completely satisfied with your purchase, you may be eligible to return the item(s) by following the instructions below:
You must submit a return request within 07 days of receiving the product.
Item(s) must be in unused, undamaged condition, with all original tags and packaging intact.
To initiate a return, please contact our Customer Service team at [email protected] with your order number and a brief explanation of the reason for the return.
Once your return request is approved, you will receive detailed instructions on how to proceed.
We offer refunds for eligible returned items based on the original payment method used. Here’s how the refund process works:
Once we receive and inspect your returned product(s), we will notify you via email whether your refund has been approved or rejected.
If approved, your refund will be processed within 7 business days. Please note that processing time may vary depending on your payment provider.
Refunds will be issued to the original payment method used during the purchase.
For an item to be accepted for return, the item must not have been used, washed and with original packaging. Unfortunately, we cannot accept returns on sale items or gift cards.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact our customer service team at [email protected] within 07 days of receiving the product. We will guide you through the process of returning the product for an exchange or refund.
Return Shipping Cost:
Return shipping costs are the customer’s responsibility unless the return is due to an error on our part, such as sending the wrong product or a defective product. In such cases, we will provide a pre-paid shipping label for the return.
If you have any questions or inquiries regarding our returns and refund policy, please feel free to contact our customer service team at [email protected]. We are here to help you and ensure that your shopping experience with Fakhem will be an enjoyable one.
Please note that our returns and refunds policy is subject to change without prior notice. It is recommended that you review this policy periodically for any updates.
Thank you for choosing Fakham for your shopping needs! Your satisfaction is our priority.
Email: [email protected]